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Participating Frequently
June 18, 2025
Question

Cobro indebido

  • June 18, 2025
  • 7 replies
  • 1046 views
Quiero comunicarme con alguien ya que se me realizo un cobro indebido, el dia 06 de junio use la prueba de semana gratuita, y ese mismo dia cancele la prueba aun asi se me cobro el dia 14 de junio, tengo los correos como evidencia y aunque me hayan cobrado no tengo ningun plan activo.
Quiero saber porque me cobraron aun habiendo cancelado la suscripcion y aunque me hayan realizado el cobro no tengo ningun plan activo

7 replies

kglad
Community Expert
Community Expert
June 18, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.




<"moved from using the community bugs">
seba_9309Author
Participating Frequently
June 18, 2025

Para recibir ayuda tengo que publicarlo en otro lado?

Solo intento contactarme con alguien que pueda ayudarme a solucionar este problema y no entiendo muy bien como mover este mensaje

kglad
Community Expert
Community Expert
June 18, 2025

no.

 

i moved it and flagged an employee.  hopefully, you'll get a response in about 10 or 12 hours.

kglad
Community Expert
Community Expert
June 18, 2025

thank you.

 

@Shivangi_Gupta 

seba_9309Author
Participating Frequently
June 18, 2025

ahi le envie las imagenes, ojala le sean de utilidad, gracias de antemano

seba_9309Author
Participating Frequently
June 18, 2025

kglad
Community Expert
Community Expert
June 18, 2025

i'm on a mobile phone.  it's very difficult when users attach images.  it's a lot easier if you just copy and paste images into a reply.

seba_9309Author
Participating Frequently
June 18, 2025

Si, cancele absolutamente todo, en la imagen que mande se puede ver como no hay nada

kglad
Community Expert
Community Expert
June 18, 2025

check your account, https://account.adobe.com

what's it show?

 

eg, did you cancel everything?