Cobro no autorizado de 60,49€ de ADOBE SYSTEMS SOFTWARE 044-207-3650 IE

Forum|Forum|2 years ago
June 28, 2023
3 replies
1404 views

Compruebo movimiento retenido en mi cuenta por parte de ADOBE SYSTEMS SOFTWARE 044-207-3650 IE y no cuenta con ninguna suscripción.

A través de chat me han confirmado que no tengo activa ninguna suscripción a mi nombre ni con mi número de tarjeta, por lo que no reconozco el cobro y solicito cancelación y devolución. Gracias.

Un saludo.

How to

F

francisco_3113

Participant

no es cierto me seguis cobrando y no quiero pagar mas ok ya darme de baja

kglad

Community Expert

@francisco_3113

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

M

Manan Joshi

Community Expert

From the look of it, it does seem that the charge is made by Adobe(lots of discussions on the forum with the same charge description). So this seems more likely to be a case where either your card was used without your knowledge or it was compromised. The best option for you would be to contact your bank and get this looked into.

-Manan

kglad

Community Expert

if adobe's not charging that card and someone els is using the name "adobe systems software", report fraud to your card issuer.

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