Participant

Answered

Cobro NO AUTORIZADO y cargo por cancelación anticipada: 30,43 €

Forum|Forum|1 month ago
May 4, 2026
2 replies
41 views

Primero como leo muchas personas en el foro, se me ha cobrado un pago NO AUTORIZADO sobre IA, y lo peor no es eso… sino que cuando quiero CANCELARLO siguiendo los pasos de administrar plan, cancelar...me pone que:

Se te hará un cargo por cancelación anticipada:

30,43 €

¿QUÉ ESTAFA ES ESTA?

Correct answer Jeff_A_Wright

Thank you for posting to this public discussion forum. @Patricia Crespo.

I am sorry for any confusion you have encountered in managing access to our services. I see that you have had several recent subscriptions, but none are active.

Please make sure to sign in with the account that has an active subscription if you want to access the service or end your commitment, @Patricia Crespo.

You can use the information at https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html to locate the account with your active subscription.

Please update this discussion thread if you have any additional questions, @Patricia Crespo.

Jeff_A_Wright

Correct answer

Community Manager

Thank you for posting to this public discussion forum. @Patricia Crespo.

I am sorry for any confusion you have encountered in managing access to our services. I see that you have had several recent subscriptions, but none are active.

Please make sure to sign in with the account that has an active subscription if you want to access the service or end your commitment, @Patricia Crespo.

You can use the information at https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html to locate the account with your active subscription.

Please update this discussion thread if you have any additional questions, @Patricia Crespo.

Patricia CrespoAuthor

Participant

s por contestar. Ya he iniciado mi sesión donde están las suscripciones, pero no están activas porque yo no me he suscrito a nada, vaya que no sabia ni que es lo que me habían cobrado…. Y al intentar cancelar todo eso, me sale que me cobrarán por ello…

Peru Bob

Community Expert

@Patricia Crespo

See here to identify the charge:

https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html?linkId=100000317605575

M

Manan Joshi

Community Expert

HI @Patricia Crespo by unauthorised do you mean that you never subscribed and were still charged? I see that you are trying to cancel so that leads me to believe that you did subscribe. If that is the case then the way this works is that the trial version is migrated to paid version unless explicitly cancelled.

Check out the refund rules and other terms https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

-Manan

Patricia CrespoAuthor

Participant

Pero como que por intentar cancelar me dices que yo me suscribí???? LO ESTOY intentando cancelar puesto que me ha llegado un cobro de algo que YO NO ME HE SUSCRITO, entonces obvio que quiero cancelarlo, faltaria más que encima me digan lo que hice o no. MUY, MUY MAL.

kglad

Community Expert

@Patricia Crespo

did you start any adobe trial?

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