Participating Frequently

Answered

Cobro por cancelar suscripción

Forum|Forum|1 year ago
August 10, 2024
3 replies
2948 views

Hola quiero compartir el miedo que tengo con Adobe, me hicieron un cargo mensual, yo no ocupo la app pero olvide cancelar cuando me dieron los días gratis de prueba, hoy amanecí con un cobro muy elevado de comisión que no puedo pagar cancelar la suscripción, que va pasar mañana? Cómo elimino mi tarjeta, no deja hacerlo, no sabia que esta empresa era estafadora, y de Chile que puedo hacer? Alguien sabe cómo pedir que te devuelvan ese dinero? Con que entidad debes verlo?

Billing

Correct answer John T Smith

>forgot to cancel when they gave me the free trial days

This is YOUR fault for not canceling in time

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

D

daideth_9223

Participant

Hola

Estoy en las misms condiciones que esta usuaria, y comprendo que la ignorancia del uso de estas Redes sociales nos pueden conducir a esta situacion, no se como solventarlo porque la verdad no tengo para pagar la sucscripcion tan elevada

kglad

Community Expert

@daideth_9223

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

John T Smith

Correct answer

Community Expert

>forgot to cancel when they gave me the free trial days

This is YOUR fault for not canceling in time

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

C

claudia_5588Author

Participating Frequently

Si eso lo comprendo asumo los dos meses cobrados pero una comisión tan alta por irme de un servicio, que no uso o no quiero seguir usando, es un abuso por donde los miren, es un robo y te están vulnerando, la empresa debe hacerse cargo.

kglad

Community Expert

if you were aware of your one year commitment, you have no valid complaint.

if you weren't aware of that commitment, you might have a valid complaint.

C

claudia_5588Author

Participating Frequently

Estoy muy asustada y me hicieron sentir muy vulnerada.

P

paulo_e_messias_3232

Participant

I want to cancel my plan in nome Paulo Epitacio Messias and email REMOVED Pois não atingi my objective e por motivo de doença estou retornando agora.

Carefully,

Paulo Epitacio Messias

EMAIL REMOVED - This is a public forum, not Adobe support - Moderator

kglad

Community Expert

@paulo_e_messias_3232

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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