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Carolina Muranda
Participant
August 22, 2026
Answered

Cobros duplicados

  • August 22, 2026
  • 1 reply
  • 8 views

Hola! Hace meses están haciéndome cobros duplicados a mi tarjeta por el plan, necesito que paren estos cobros y que realicen devolución del dinero cobrado.

Gracias 

    Correct answer ShivangiGupta

    Hi @Carolina Muranda,

    I appreciate you reaching out. As per your account info, I found that you have an active individual and team's subscription both associated with the same email address. Perhaps, this is the reason you are seeing those charges. You can cancel your plan following the steps listed in this article: https://adobe.ly/4irjEnn

    I hope it helps.


    ^Shivangi

    1 reply

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerCorrect answer
    Community Manager
    August 24, 2026

    Hi @Carolina Muranda,

    I appreciate you reaching out. As per your account info, I found that you have an active individual and team's subscription both associated with the same email address. Perhaps, this is the reason you are seeing those charges. You can cancel your plan following the steps listed in this article: https://adobe.ly/4irjEnn

    I hope it helps.


    ^Shivangi

    ^Shivangi
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