Cobros duplicados

1 reply
25 views
Translate

Hola! Hace meses están haciéndome cobros duplicados a mi tarjeta por el plan, necesito que paren estos cobros y que realicen devolución del dinero cobrado.

Gracias

ShivangiGuptaCorrect answer

Community Manager

Hi @Carolina Muranda,

I appreciate you reaching out. As per your account info, I found that you have an active individual and team's subscription both associated with the same email address. Perhaps, this is the reason you are seeing those charges. You can cancel your plan following the steps listed in this article: https://adobe.ly/4irjEnn

I hope it helps.

^Shivangi

ShivangiGupta

Correct answer

Community Manager

Hi @Carolina Muranda,

I appreciate you reaching out. As per your account info, I found that you have an active individual and team's subscription both associated with the same email address. Perhaps, this is the reason you are seeing those charges. You can cancel your plan following the steps listed in this article: https://adobe.ly/4irjEnn

I hope it helps.

^Shivangi

Translate

^Shivangi

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.