Cobros indebidos

Question

Hace dos años que conbran en mi tarjeta de crédito un plan que no está vigente. Ha sido muy complejo obtener una respuesta al problema, y cuando lo he logrado me aseguran que no me voleverán a cobrar y , sin embargo lo vuelven a hacer. Tengo todos mis planes cerredos desde hace años necesito que me dejen de desacontar de mi tarjeta de crédito. Ideal si puedo hablar con alguien que me pueda ayudar, para podersolucionar el tema de una vez.

Espero tener salguna respuesta por esta vía.

Jeffrey_A_Wright · Answer

Luz, I'm sorry; I'm sure this must be a challenging experience for you. I see that you have created four different accounts under the e-mail address you used to post to this public discussion forum. Only one of those accounts is an individual account, and that membership has already been canceled.

Please see https://adobe.ly/4kMl0bg for information on how to switch between the different accounts. You may be able to complete the steps listed in https://adobe.ly/4hJYrB4 to cancel the memberships under the other accounts. If not, then I encourage you to contact your organization's Creative Cloud plan administrator for more assistance. ^JW

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