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Participant
February 15, 2023
Question

come posso disdire il mio abbonamento se non lo vedo tra i miei piani?

  • February 15, 2023
  • 3 replies
  • 665 views

Non riesco a disdire un abbonamento, nonostante sia attivo non me lo fa vedere e non posso quindi bloccarlo

 

3 replies

Nancy OShea
Community Expert
Community Expert
February 15, 2023

Use another web device.  One that accepts cookies and does not have script blockers.

Enter your correct ID (email) and password. Click on Manage Plans.

Https://account.adobe.com/plans

 

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html


Nancy O'Shea— Product User & Community Expert
Community Manager
February 15, 2023

Hi there,

 

Thank you for writing to us. Happy to help!

 

We have checked your account and we see that you do not have any active subscription under the email address associated with the community. Please check if you may have signed up with Adobe using an alternate email address.

 

Please log in to the Adobe account and you should be able to see all the active plans.

https://account.adobe.com/

 

As suggested above, please connect with the Adobe Customer support for any further help.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

 

Li

kglad
Community Expert
Community Expert
February 15, 2023

i'm assuming you have an individual subcription. if you have a teams or enterprise subscription, please correct my error.

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

<moved from enterprise&teams>