Participant

Answered

Como cambiar de plan anual pago mensual a plan mensual pago mensual

Forum|Forum|3 years ago
December 7, 2022
5 replies
2108 views

Hola, encantada. Me gustaría saber si es posible cambiar de un PLAN ANUAL DE PAGO MENSUAL a un plan MENSUAL DE PAGO MENSUAL, es decir, tener la opcion de cancelar mi plan otra vez sin tener que pagar el 50% de la cuota por cancelación anticipada. Gracias.

Correct answer LinSims

I think you can UPGRADE from the MONTHLY PAYMENT MONTHLY to the ANNUAL MONTHLY PAYMENT, but not the other way around. You'll need to talk to customer support about it.

Adobe provides support through the Chat function on the contact page, through a phone call, or through Twitter. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID.
You must allow cookies in your web browser for this to work.
Disable any ad blocker
Disable any pop-up blocker for the site
Disable any script blockers for the site

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

You can also try Twitter, @ AdobeCare. (take out the space)

Meantime, I'll move this to the Account, Payment, & Plan forum, which is the appropriate one for questions of this sort.

* The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs, installation issues, or account issues such as subscription questions or billing problems, or generalized questions about Creative Cloud services.
* Questions about business plans should be posted in Enterprise and Teams
* Product questions should be posted in the associated product community.
* Installation questions should be posted in the Download & Install community.
* Account issues, including subscription questions or billing problems, should be posted in the Account, Payment, & Plan community.
* Questions about the Creative Cloud desktop app or general questions about apps in the Creative Cloud should be posted to the Creative Cloud Services community.

C

carlos_3438

Participant

Pudiste hacerlo? Estoy en lo mismo ya quiero cancelar pero me pide un pago

kglad

Community Expert

there's a penalty if you're cancelling an annual subscription after the free usage period. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

L

Luar_Tagle7535

Participant

QUIERO QUE DEVUELVAN EL DINERO QUE TOMARON DE MI TARJETA SIN MI CONSENTIMIENTO

kglad

Community Expert

contact adobe support to discuss. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

John T Smith

Community Expert

SOME programs are available Monthly https://community.adobe.com/t5/Get-Started/Being-charged-for-a-full-year-when-i-m-on-month-to-month/td-p/10248222 - links and pictures
-the special Photography Plan is ONLY available on an annual plan, with monthly or 1 annual payment

As stated, you will need to contact support to change your plan

LinSims

Correct answer

Community Expert

I think you can UPGRADE from the MONTHLY PAYMENT MONTHLY to the ANNUAL MONTHLY PAYMENT, but not the other way around. You'll need to talk to customer support about it.

Adobe provides support through the Chat function on the contact page, through a phone call, or through Twitter. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID.
You must allow cookies in your web browser for this to work.
Disable any ad blocker
Disable any pop-up blocker for the site
Disable any script blockers for the site

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

You can also try Twitter, @ AdobeCare. (take out the space)

Meantime, I'll move this to the Account, Payment, & Plan forum, which is the appropriate one for questions of this sort.

* The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs, installation issues, or account issues such as subscription questions or billing problems, or generalized questions about Creative Cloud services.
* Questions about business plans should be posted in Enterprise and Teams
* Product questions should be posted in the associated product community.
* Installation questions should be posted in the Download & Install community.
* Account issues, including subscription questions or billing problems, should be posted in the Account, Payment, & Plan community.
* Questions about the Creative Cloud desktop app or general questions about apps in the Creative Cloud should be posted to the Creative Cloud Services community.

L

LAURA PILAR27477922mew4Author

Participant

Hello, I would like to change my anual plan (paying monthly) for a month plan, i mean, being able to cancel anytime without having to pay the 50$ for canceling before the plan ends. Thank you.

LinSims

Community Expert

I'm merging this with the other post you made in Spanish on this topic.

Please do not make multiple posts on the same topic. If you want the information in both English and Spanish, put both versions in the same message. Thanks.

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