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Participant
May 21, 2023
Question

Cómo cancelar el plan sin cobros adicionales

  • May 21, 2023
  • 3 replies
  • 1236 views

Buenos días!

Quiero cancelar mi subscripción porque no la necesito pero me indica que debo cancelar 160.000 COP por incumplir el año del plan adquirido. En qué fecha debo realizar la cancelación del plan para que no me cobren adicionales por incumplimiento?

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3 replies

Jeffrey_A_Wright
Community Manager
Community Manager
May 22, 2023

Leidy, thank you for your question. Please follow the suggestions offered by Kglad and John Smith and cancel your membership when the current annual period has been completed. I recommend setting a reminder in your calendar and bookmarking https://helpx.adobe.com/manage-account/using/cancel-subscription.html when the plan is close to renewing.

 

The link provided by John should allow you to see the subscription renewal date for Acrobat Pro. If you need assistance canceling or determining the renewal date, please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to begin a private chat session with a member of our support team.

 

 

kglad
Community Expert
Community Expert
May 21, 2023

after your 12th monthly payment is received.

John T Smith
Community Expert
Community Expert
May 21, 2023

Log-in to your Adobe account and click this link https://account.adobe.com/plans

 

Cancel "about" 2 weeks before your renewal date