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January 26, 2026
Answered

Cómo cancelar suscripción

  • January 26, 2026
  • 2 replies
  • 34 views

Mi hijo quiso pagar un mes de suscrpción, pero resulta que no existe manera de cancelar, a no ser que le paguemos a Adobe mas de 100 dolares por una penalidad que no está avisada ni publicada en ningún lado, lo que la convierte en una <profanity removed-kglad>.

Correct answer kglad

then your son must have agreed to an annual plan and made a commitment, that if broken by early cancellation, has a penalty.

 

also, https://community.adobe.com/t5/using-the-community-discussions/adobe-community-guidelines/td-p/4788157

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

after cancelling, double check your account shows what you expect, https://account.adobe.com

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

2 replies

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
January 26, 2026

then your son must have agreed to an annual plan and made a commitment, that if broken by early cancellation, has a penalty.

 

also, https://community.adobe.com/t5/using-the-community-discussions/adobe-community-guidelines/td-p/4788157

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

after cancelling, double check your account shows what you expect, https://account.adobe.com

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

Legend
January 26, 2026

https://helpx.adobe.com/manage-account/kb/billing-faq.html

Early Termination Fee: Adobe offers up to three different types of subscription choices. One type of subscription choice is an annual subscription with the ability to spread the payments out monthly. This annual, billed monthly subscription is offered to you at a significant discount as compared to a month-to-month subscription. If you cancel an annual, billed monthly plan early, Adobe may recoup that discount through an early termination fee.

 

Other community members with more knowledge about terminating a subscription will give you assistance.

 

Larry