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Participant
June 21, 2022
Question

COMO EVITAR PAGAR CARGO POR CANCELACION

  • June 21, 2022
  • 1 reply
  • 1254 views

He querido cancelar la suscripción de Ilustrator. Sin embargo me cobran un monto de 119,94 Euros por cancelación anticipada. Si alguien tiene un solución estaré muy agradecida. 

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1 reply

John T Smith
Community Expert
Community Expert
June 21, 2022

You bought a ONE YEAR subscription, so when you cancel early you pay one half of the remaining time

 

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730