Participant

Answered

Como faz para solicitar reembolso??

Forum|Forum|2 years ago
August 9, 2023
8 replies
9657 views

Eu ja tinha o plano completo da Adobe, mas acabo vencendo a minha assinatura e tive que renovar com outro cartao. E quando fui atualizar as informaçoes do cartao, automaticamente foi efetuado a compra do plano completo da Adobe, sendo que, eu queria apenas o plano de fotografia! E agora eu quero fazer o reembolso da compra que eu fiz porem nao estou conseguindo. Alguem pode me ajudar??

Correct answer Shivangi_Gupta

Thread Summary

A user is asking how to request a refund ("como faz para solicitar reembolso") for an Adobe product or subscription.

Best Solution for Similar Cases

If this has happened to you, don’t worry! Here’s what you can do next:

1. Avoid Future Charges:

Cancel any active plans via Adobe Account Settings.
Set reminders for trial expirations and to avoid auto-renewals

2. Check Subscription Terms and Adobe's refund policy:

Adobe offers a 14-day refund window from the beginning of the subscription trial.
Annual plans billed monthly, come with a cancellation fee if ended before the contract term is complete.

Helpful Resources

S

Shivangi_Gupta

Correct answer

Community Manager

Thread Summary

A user is asking how to request a refund ("como faz para solicitar reembolso") for an Adobe product or subscription.

Best Solution for Similar Cases

If this has happened to you, don’t worry! Here’s what you can do next:

1. Avoid Future Charges:

Cancel any active plans via Adobe Account Settings.
Set reminders for trial expirations and to avoid auto-renewals

2. Check Subscription Terms and Adobe's refund policy:

Adobe offers a 14-day refund window from the beginning of the subscription trial.
Annual plans billed monthly, come with a cancellation fee if ended before the contract term is complete.

Helpful Resources

M

marciocf

Participant

Eu assinei Creative cloud como estudante por um ano e esqueci de remarcar a renovação, vie que foi renovado o valor foi dobrado de 75,00 para 139,00 muito cara pra minha realidade então pedi o cancelamento e fui taxado em 396,00 no meu cartão de crédito , só eu voltei a ser assinante da ADOBE por outra conta dividindo com um amigo e gostaria de receber o reembolso desse valor de 369,00 da taxa de cancelamento

kglad

Community Expert

@marciocf

sharing with a friend is illegal and not helpful to your appeal for a cancellation fee consideration.

R

Rubens389592826t6a

Participant

gostaria de solicitar o reembolso da minha assinatura, que foi descontado do cartão de crédito sendo que eu tinha cancelado, sem contar que eu estava no periodo de teste grátis.

kglad

Community Expert

@Rubens389592826t6a

contact adobe support per above.

M

Mateus37345635ug1v

Participant

estou precisando de ajuda com o reembolso, pois não há compras e registradas e não consigo o número de série da minha ssinatura, que no caso é o Adobe Photoshop

kglad

Community Expert

serial number?

contact adobe support.

L

luis.ortiz2888

Participant

A mi tambien me pasa lo mismo, quiero mi reembolso ya que no uso la app y solo se me olvido cancelar el producto

entonces tambien quiero que me hagan un reembolso por favor

kglad

Community Expert

you can ask support.

S

Sheilinha366197517tal

Participant

Eu tbm ..estão descontando mais um ano q não uso e não renovei depois q mudei de aparelho

preciso de ajuda

kglad

Community Expert

@Sheilinha366197517tal

what help do you need?

S

Shivangi_Gupta

Community Manager

Hi William,

Hope you're doing well!

We checked and found that your subscription started today. You can cancel it within 14days to get full refund and change plan as per your choice.

You can check more info here: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Let us know if you have any questions.

Regards,

Shivangi

L

luis.ortiz2888

Participant

buenas queriqa comentarles que yo habia usado la app pero ahoa ysa no lo necesito de echo lo deje de usar hace dias, y se me olvido cancelar el pago y ahora entro en mi cuenta y veo que tengo un descuento cosa que no esta bien ya que no utilizo este servicio asi que necesito mi reembolso por favor

kglad

Community Expert

contact adobe support. assuming you have an individual (not teams or enterprise) subscription, there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, <Removed by Moderator>
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Thread Summary

A user is asking how to request a refund ("como faz para solicitar reembolso") for an Adobe product or subscription.

Best Solution for Similar Cases

Helpful Resources

Thread Summary

A user is asking how to request a refund ("como faz para solicitar reembolso") for an Adobe product or subscription.

Best Solution for Similar Cases

Helpful Resources

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