Eu ja tinha o plano completo da Adobe, mas acabo vencendo a minha assinatura e tive que renovar com outro cartao. E quando fui atualizar as informaçoes do cartao, automaticamente foi efetuado a compra do plano completo da Adobe, sendo que, eu queria apenas o plano de fotografia! E agora eu quero fazer o reembolso da compra que eu fiz porem nao estou conseguindo. Alguem pode me ajudar??
The user explained that their Adobe Creative Cloud subscription had expired and, while updating their payment card, the full Creative Cloud plan was automatically purchased again, even though they only wanted the Photography Plan. After realizing the mistake, the user asked how to request a refund and stated they were unable to complete the refund on their own.
Refunds can only be initiated if the subscription is cancelled within first 14 days of purchase. However, you can always change the plan from CC Pro to Photography plan(in this case).
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