¿Cómo SOLICITAR REEMBOLO de un cargo automático NO deseado?

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Se renovó automaticamente la suscripción anual con un cargo de 18 k a la tarjeta sin que deseara, e Sun cargo automático no deseado que estoy reclamando con su política de 14 días

Jeff_A_WrightCorrect answer

Community Manager

Thank you for posting to this public discussion forum, Leticia.

I appreciate your long-term use of our services, and I am sorry for any confusion you have encountered while managing your subscription.

Your annual Creative Cloud subscription auto-renews unless you complete the self-cancel process listed at https://adobe.ly/4cL3HVV. This is why you were charged two days ago, Leticia.

Please click on https://adobe.ly/4tNcMDS to speak with a member of our team who can help you end your commitment to Adobe, Leticia. I don't see any records of any previous attempts to reach us, and an organization manages your email address. If an organization also manages the device or network you are using, then you may need their help to contact us successfully.

For more information on the cancellation and refund process, see https://adobe.ly/4w9Dyba.

Please update this discussion thread if you have any additional questions. ^JW

Leticia VazquezAuthor

Participant

hay alguna otra manera de contactar a una persona para pedir apoyo ?

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Jeff_A_Wright

Correct answer

Community Manager

Thank you for posting to this public discussion forum, Leticia.

I appreciate your long-term use of our services, and I am sorry for any confusion you have encountered while managing your subscription.

Your annual Creative Cloud subscription auto-renews unless you complete the self-cancel process listed at https://adobe.ly/4cL3HVV. This is why you were charged two days ago, Leticia.

Please click on https://adobe.ly/4tNcMDS to speak with a member of our team who can help you end your commitment to Adobe, Leticia. I don't see any records of any previous attempts to reach us, and an organization manages your email address. If an organization also manages the device or network you are using, then you may need their help to contact us successfully.

For more information on the cancellation and refund process, see https://adobe.ly/4w9Dyba.

Please update this discussion thread if you have any additional questions. ^JW

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Leticia VazquezAuthor

Participant

GRACIAS por leerme Jeff Justamente ese es el problema! yo pagaba antes la suscripción directamente cada año , y este año 2026, hace un par de meses el corporativo dió esa prestación a los empleados por eso es todavía peor el tema porque teniendo la suscripción habilitada por medio del corporativo, adobe me hizo este cargo de renovación automático de nuevo, AB01230100252CMX con esta purchase order por eso necesito tramitar el reembolso y he tratado de contactar con ustedes por el chat de ayuda desde ayer que me di cuenta pero siempre solo me manda ligas para leer sin un agente que me ayude a resolver esto ni un teléfono a donde pueda marcar siempre dice que no estoy en horario CT, soy de la Ciudad de México

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Jeff_A_Wright

Community Manager

Thanks for the update, @Leticia Vazquez.

I am sorry that you are unable to reach us as mentioned. This could be by design if the devices or network you are using is managed byy the same organization that manages your email address, @Leticia Vazquez.

Please show this public discussion to someone locally who can help you reach us.

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