¿Cómo solicitar un reembolso?

Forum|Forum|3 years ago
May 2, 2022
3 replies
2458 views

Hola, compré un plan de Adobe Creative Cloud el 21 de abril de 2022 (número de pedido AB01199000007EMX) con un periodo de prueba de 14 días; sin embargo lo cancelé el 22 de abril debido a que no podía utilizarlo. Se me envió un correo confirmando la cancelación, sin embargo han pasado los 5 días habiles que me dijeron para hacerme el reembolso y no se me ha devuelto el dinero. ¿Tendría que solicitar un reembolso o es cuestión de esperar?

Billing

G

gabriela_estefania

Participant

hola buena tarde yo ise la comprar el 12 de abril y hoy 15 de abril me volvieron a descontar el pago aun no correspondia

Shivangi_Gupta

Community Manager

Hi @gabriela_estefania,

Thanks for reaching out. I can see that there was a transaction from Adobe on April 12, 2025. There is no record of any transaction after that. Could you check this article if there is any other reason for the money deducted?

https://adobe.ly/441Horf

Let us know if it helps.

^Shivangi

Nancy OShea

Community Expert

6 business days is not enough time. It takes at least 10-15 business days to clear the banks.

Nancy O'Shea— Product User & Community Expert

thatsmauri

Community Expert

I would wait a bit longer, though it seems unusual for it to take this long.

Please note: As this is mainly a public user-to-user forum, we are not really able to help you with any billing, account or subscription issues directly. You will need to contact Adobe Customer Care for assistance instead:

https://helpx.adobe.com/contact.html

Click the 'circle with a speech bubble' icon (below is how it looks) on the right hand side to initiate a Chat.

Best Regards,
Maurice

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