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Participant
December 14, 2023
Question

Company name & address again missing on invoice

  • December 14, 2023
  • 1 reply
  • 312 views

Hey, 

 

about a year ago I needed help to correct the invoice-address for a month of Adobe Acrobat PRO subscription. This year I needed this again, but again the address (only zipode ist shown) and the company name are again missing on the invoice. Accounting is not able to "book" this correctly without this information and I need help to clear this like a year ago.

 

The original thread is here:

https://community.adobe.com/t5/account-payment-plan-discussions/company-name-was-removed-from-my-profile-now-accounting-cannot-book-invoice-because-it-s-missing/m-p/13567030#M35268

 

The order-ID of the invoice is this:

 

AE02107401505CDE

 

Can anyone help me? I talked to support via phone and they said it may be difficult because the subscription is already terminated (ran until 09.12.2023).

 

If any other information is needed, please let me know!

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
December 14, 2023

no one here can change anything for you.  and if you have no subscription, i doubt you can change that, but here's how to manage company invoices:

 

https://helpx.adobe.com/enterprise/using/manage-invoices.html