Company Policies on Refunds and Subscriptions are Confusing and Exploitive

I know these types of comments often get billed as "Bad customer service" but let's not blame the people on the front lines.  Adobe has set policies around renewing and cancelling subscriptions that come very close to stealing to your money.  Multiple complaints are listed on BBB and across platforms.  Does it take a letter to the state attorney general in CA?  Press coverage on "Fleecing America" segment on NBC Nightly News?  The complaints I found are the same as mine: I thought I had cancelled my subscription but was billed anyway.  When I called, I was told that I could not get a refund and I could not cancel without a hefty cancellation fee.  In the middle of global pandemic when many companies are demonstrating greater flexibility in assessing fees, Adobe says "Oh, your hours got cut because of COVID? (Yes, I informed customer service.) We are laughing all the way to the bank."  One thing I've learned about artists when I was looking at Renaissance art in Europe, artists have an amazing capacity for revenge.  So, Adobe, don't be surprised if you see your company's likeness in one of Dante's levels of hell.  You deserve it for (at best) confusing subscription practices and (at worst) intentionally duping people out of their money.  (Don't be surprised if you see this posted a few other places online.)