I got a trial for Adobe Acrobat Pro and I did cancel it prior any charge applied. Nevertheless, Adobe continued to charge me with the IA Assistant services. It has been impossible for me to contact Adobe to request the refund of 2 months incorrectly charged: I’m continuously sent to the Community, to a useless IA chat or to Q&As. This is a terrible customer service. Extremely disappointed.
Thank you for posting to this public discussion forum, Ribor.
I am sorry for the problems you have encountered while managing your subscription and while attempting to contact us. I can confirm that one of your subscriptions is still active, and there are no records of any previous attempts to reach us.
Please click on https://adobe.ly/4whXl7B to speak with a member of our team who can help you complete the cancellation process. If the device or network you are using is managed by an organization, then you will need their help to contact us at https://adobe.ly/4whXl7B.
For more information about the cancellation and refund process, see https://adobe.ly/4gtr3l6.
Please update this public discussion thread if you have any additional questions, Ribor. ^JW
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