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Participant
June 9, 2024
Question

Complaint about subscription

  • June 9, 2024
  • 2 replies
  • 367 views

Came here to say that I have just completed a free trial of the Pdf Editor thingy, I forgot to cancel during the trial and have now been charged for a month which is fine, my fault.  However, it's really poor that now I've cancelled my subscription I've lost access to the month I've ALREADY PAID FOR!  I know it tells you that this will happen but it's just a really, really bad customer experience .  I assume, it's done this way as Adobe are banking on you forgetting to cancel on the actual last day of your paid subscription and so the subscription just renews for ever thereby generating lots of lovely income for Adobe. The reality is though that due to this shady practice I will never, ever, ever use a paid Adobe service in future and they can certainly take THAT to the bank. 

2 replies

JR Boulay
Community Expert
Community Expert
January 24, 2025

Tell the bot you want to talk to a human.

Acrobate du PDF, InDesigner et Photoshopographe
JR Boulay
Community Expert
Community Expert
June 10, 2024

This is a public forum, not Adobe support.
Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.
Adobe provides support through the Chat function: https://helpx.adobe.com/contact.html?rghtup=autoOpen or through TwiXter: @AdobeCare - https://twitter.com/AdobeCare
There is no email support, so beware of scammers.
If the chat window fails to open, then use a different device. If you would like to talk with someone, then click on the option for More Contact Options to be given the appropriate phone number for your country.

Acrobate du PDF, InDesigner et Photoshopographe
Participant
January 23, 2025

That is great JR, but there NO WAY to communicate with this company at all.
You only get a stupit bott and sales proms.

I get a notice via my CC company that Adobe wants to charge me monthly fee after the end of my year's subscribtion.
NO I do NOT get an email to warn me.
Now I dont want to continue as I dont use Adobe at all and I get a fine of € 96,17
This is MAFFIA practices
rami@delieme.eu