Participant

Question

Complaint regarding early cancellation fee

Forum|Forum|4 years ago
July 20, 2021
5 replies
1392 views

When you try to cancel you get charged £30 , how can a company rob so many folk where they just want to terminate.

Account management

This topic has been closed for replies.

Shivangi_Gupta

Community Manager

Hi @defaultva2lvgvkblo1,

We checked the account info associated with this email ID. There is no subscription(active or cancelled) listed.

Please do not share any confidential info(email ID, bank details, etc) here.

You can contact our support team if you still have doubts. https://helpx.adobe.com/contact.html?rghtup=autoOpen

Regards,

Shivangi

H

heridev

Participant

I got the same feeling, after 4 months of paying and not using that much my current plan, In my case I was using the Photoshop plan with 1TB and other stuff that I didn't use and paying $400 mxn(about 20 USD) and then I was going to be charged for the early cancellation something like 5 months of that subscription, here is what I ended up doing, as in the past I remember I was paying a cheaper subscription I searched by that($149mx - 7 USD) and switched to that in the option for changing your subscription, so I would pay less and if I try to cancel earlier before the annual commitment I should pay less as well.

In a few terms, before canceling your account, change your current subscription to the cheapest one you can find on Adobe plans https://account.adobe.com/plans 🙂

kglad

Community Expert

before employing any subterfuge, contact adobe support and discuss your situation. they can be very understanding.

H

heridev

Participant

You're completely right, Thank you for the reminder, In fact, I'm going to contact Adobe support to see if this works out for both parties In the end I haven't used the service which is kind of expensive in comparison with the previous subscription I had, well, let's see how understanding they are...

try67

Community Expert

It's not really a fee. You paid a discounted price every month because you agreed to an annual subscription. When you decide to break that agreement and cancel the contract prematurely you're asked to pay the difference between what you actually paid and what a monthly subscription would have cost you.

ProDesignTools

Community Expert

That's a good and interesting point. It gets at the gist of the cancellation fee, but is not entirely accurate. It it were, then nobody would ever have reason to go with the Monthly plan instead.

Example:

If you cancel an Annual plan after 2 months, you would owe 10 months left x 50% = 5 months fee.

If you cancel an Annual plan after 10 months, you would owe 2 months left x 50% = 1 month fee.

So it's kind of the reverse. The idea is the incentivize longer subscriptions (buying in larger quantity) by granting the discounted monthly price.

The breakeven point of which to select is at the six-month mark:

Creative Cloud Annual vs. Monthly Plan: Which Should You Choose?

So the Monthly plans do still have their place, as being more cost-effective for any duration shorter than that.

try67

Community Expert

Not sure why you're saying it's the reverse. That's exactly what I said. The yearly plan is cheaper (per month) than the monthly plan, to encourage people to go for it. You pay the difference when you cancel it.

If it were not the case no one would use the monthly option, as you could get a discounted price with the yearly subscription and just cancel it willy-nilly when you don't need it any longer.

At least you can cancel it. Many such subscriptions do not allow you to cancel prematurely and you have to pay the full amount you signed up for, no matter what.

ProDesignTools

Community Expert

Do you remember what it looked like when you signed up? This is the page and button you would have clicked:

The cancellation fee is mentioned there, and clicking on "Subscription and Cancellation Terms" right before "Agree and subscribe" will pop up the exact terms (4-5 short paragraphs) for the subscription you purchased:

https://www.adobe.com/legal/subscription-terms.html

John T Smith

Community Expert

Why do so many people sign a contract without reading?

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan/cancellation/m-p/12153645
-Purchasing FAQ https://community.adobe.com/t5/Get-Started/Purchasing-FAQ-How-do-I-purchase-a-Creative-Cloud-membership/td-p/7431151

J

Janet35276763zq7q

Participant

Because this is not part of the headlines. You are robbing people.

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