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Victor34868252b3nv
Participant
January 18, 2024
Question

Compra acidental de licenciamento on demand no adobe stock

Estava apenas olhando as imagens no site, cliquei para saber mais informações e a página de licenciamento abriu, fazendo com que eu clicasse sem querer e comprasse o ativo (pedido AE02254400051CBR, imagem #696068166). Não há página de confirmação nem nenhum aviso de que não é possível cancelar a compra (mesmo com a imagem custando quase 1000 reais, um valor altíssimo), o que é um absurdo, fazendo com que o usuário realize a compra por engano - parece até proposital. Não fiz download da imagem, não quero e não vou utilizá-la e quero o imediato estorno e cancelamento da compra.

Solicito que algum funcionário da adobe responda o tópico e por favor resolva o meu problema.

    5 replies

    ercio serafim
    Participant
    July 2, 2026

    Boa tarde, quero cancelar minha assinatura, como faço?

    Aguardo instruções.

    Obrigado

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 2, 2026

    ​@ercio serafim 

     

    cancel subscription, https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

     

    understanding cancellation 

    fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel

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    gupta shivangi
    gupta shivangi
    Legend
    January 18, 2024

    Hi there,

    Did you contact our support team as suggested by @kglad? Did you get your issue resolved?

    Let us know.

     

    Regards,

    Shivangi

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 18, 2024

    contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      January 18, 2024

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



      <"moved from using the community bugs">
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