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Participant
November 19, 2022
Question

Compra adobe

  • November 19, 2022
  • 1 reply
  • 224 views

Hola hice el pago de mi creative cloud sin iniciar sesión y al hacerse el pago me pedía crear contraseña pero Al darle click no accesaba , actualice página y me saco para volver a pagar que procede? 

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1 reply

Community Expert
November 19, 2022

Hi @Johanan27213076fvvh,

Please contact support, only they can help in account and payment realted issues. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan