Con fecha 29 de mayo se generó por parte de vuestro departamento de facturación una nota de crédito de 11,64 euros, por haber cambiado de plan de Adobe, hasta la fecha no me ha sido abonada. Desearía saber la forma en que me será abonada. Gracias.

Thank you for posting, ​@Pacocenic.

I can confirm that the change of plan occurred on May 29, 2025. You should have received a refund within 14 days.

Please see https://helpx.adobe.com/account/individual/billing-and-payments/view-billing-and-invoices/view-download-email-adobe-invoice.html for information on how to review your previous invoices.

Today is April 8th, 2026, ​@Pacocenic have you confirmed with Mastercard that the credit was made available in June of 2025?

Hi ​@Pacocenic,

We appreciate you reaching out. I can confirm that you have an active Photography plan since 10 months and 10 days.

Could you confirm when was the refund initiated? Was it May 29, 2026 or May 29, 2025?

Let me know. I’ll look into this.

^Shivangi

first, check for an open ticket, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

If you were promised a refund and that did not reflect back since May, then you should contact Adobe support. These are peer to peer forums; you are not talking to Adobe folks here.