Concerns Regarding Nonprofit Verification and Goodstack

Hey everyone — I wanted to share my experience in case other nonprofits are running into the same issue.

I’m trying to complete Adobe’s nonprofit verification, but their partner Goodstack has been an absolute nightmare to work with. My organization was incorrectly categorized under Medical Research and Addiction Treatment, even though our Articles of Incorporation clearly state that we’re a public health nonprofit focused on community health, education, and systems improvement. We do not conduct medical research, provide clinical care, or run treatment programs.

I’ve submitted multiple appeals, uploaded all requested documentation, and even sent Goodstack our governing documents and mission statements. Despite that, they refuse to correct our classification — and they won’t explain why.

I’ve repeatedly asked Goodstack for:

• The criteria or process they use to assign categories
• The specific factors that led them to misclassify us
• Any additional documents they need to fix it

They dodge every single question. No answers, no transparency, nothing.

At this point, I’m trying to escalate the issue with Adobe directly, because Goodstack’s behavior is honestly tarnishing Adobe’s reputation among nonprofits. This process has been incredibly frustrating, and it feels like there’s no accountability on the vendor side.

Has anyone else dealt with this?
Did you find a workaround or a way to get Adobe to step in?
Any advice would be appreciated.