Concerns Regarding Untransparent Charging Terms for Free Trial Subscription

Dear Adobe Customer Support,

I recently signed up for a 7-day free trial to test Adobe PDF and provided my credit card details for this purpose. Within the same day, I realized that the product did not meet my needs and requested to unsubscribe. However, I did not receive a confirmation of my unsubscription, and later discovered that my card had been charged.

When attempting to stop the auto-recurring monthly payment, I was informed that I had been enrolled in a yearly subscription plan, which incurs a penalty fee of over $100 for early cancellation. This was not clearly communicated during the sign-up process.

I find this practice to be untransparent and misleading. It appears that the company prioritizes profit over customer satisfaction by compelling customers to commit to a yearly subscription under the guise of a free trial.

I request a clear explanation from your team on how I can cancel my subscription without incurring this penalty. I have already paid for two months of a service that I do not use, and I believe a resolution is warranted.