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XYZCHiiLD
XYZCHiiLD
Participant
May 26, 2026
Question

Confirming my annual plan is cancelled

  • May 26, 2026
  • 2 replies
  • 13 views

Hi there, I want to confirm my annual plan is cancelled. It renewed a few days ago and I’ve since cancelled it within the 14 day window. It was the Creative Cloud Photography plan with 1TB. Once I have confirmed it’s cancelled I’ll renewing with a plan more suitable to my needs.

 

Thank you

    2 replies

    XYZCHiiLD
    XYZCHiiLDAuthor
    Participant
    May 26, 2026

    This is what I see on my Accounts page, which shows the plan is cancelled.

     

    XYZCHiiLD
    XYZCHiiLDAuthor
    Participant
    May 26, 2026

    You’ll notice in the top right it says I have cancelled this plan and in the bottom left i have an option to Reactive plan. 

    That looks cancelled to me.

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager
    Community Manager
    May 26, 2026

    Thank you for posting, XYZchild.


    I am sorry you did not find more value in our services.


    I can confirm that you did not complete the self-cancel process, and your subscription is still active. Did you receive an error message while completing the steps listed at https://adobe.ly/4fKoRFr? I recommend using a different web browser or device if you are receiving an error message.


    For more information about the cancellation and refund process, see https://adobe.ly/4eaiQQj.


    Please update this public discussion thread if you have any additional questions, XYZChild. ^JW

    XYZCHiiLD
    XYZCHiiLDAuthor
    Participant
    May 26, 2026

    I had done those steps already.

    This is what I see, which looks pretty cancelled to me. Top right shows I have cancelled the plan and bottom left has an option to Reactive the plan.

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager
    Community Manager
    May 26, 2026

    I am sorry, ​@XYZCHiiLD but I still do not see any logs of your cancellation request.

     

    Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you manage your subscription.

     

    I don’t see any records of any previous attempts to reach us, ​@XYZCHiiLD, so use a different device if you are unable to contact anyone or are redirected to this public discussion forum.

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