Confused over 'Manage Plan' options

Question

How do I change my plan through my "Manage Plan" page when my only "Available actions" for my current plan are "End your service" with a "Cancel your plan" button. I wish to change my plan, not end my service. Has anybody else experienced this scenario?

Dj_Creative_enthusiast · Answer

Hi @Flexigav ,

Thank you for posting your query here.

Further to the help article shared by Adobe representative, you may as well contact Adobe Support Team by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Hope this helps.

Thank you.

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