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Participant
August 25, 2026
Answered

confused subscription

  • August 25, 2026
  • 2 replies
  • 17 views

I want to cancel my subscription I was trying trial version but you debited money from my credit account which was 3.99$ I want to cancel it and get my money back how can I do that.  Please help me with this it has told that after 7 days trial it will charge but it suddenly charged and that what shocking please help me.

    Correct answer Jeff_A_Wright

    Thanks for posting, Curious_workmanship.


    My apologies for any confusion you have encountered with the sign-up process, and I am sorry you did not find more value in our offerings.


    I reviewed the account associated with your community profile and can confirm that an Acrobat Premium subscription was purchased through the Apple iTunes Store today.


    Because the subscription was purchased through Apple, Adobe is unable to cancel the subscription or process any refund requests. Please follow Apple's instructions to manage or cancel the subscription:

    https://adobe.ly/4ccgWyl


    If you would like to request a refund, Apple also provides information on submitting refund requests here:

    https://adobe.ly/4zBjD6D


    Please let us know if you have any additional questions about the subscription or if there is anything else we can help clarify, Curious_workmanship. ^JW

    2 replies

    kglad
    Community Expert
    Community Expert
    August 25, 2026
    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    August 25, 2026

    Thanks for posting, Curious_workmanship.


    My apologies for any confusion you have encountered with the sign-up process, and I am sorry you did not find more value in our offerings.


    I reviewed the account associated with your community profile and can confirm that an Acrobat Premium subscription was purchased through the Apple iTunes Store today.


    Because the subscription was purchased through Apple, Adobe is unable to cancel the subscription or process any refund requests. Please follow Apple's instructions to manage or cancel the subscription:

    https://adobe.ly/4ccgWyl


    If you would like to request a refund, Apple also provides information on submitting refund requests here:

    https://adobe.ly/4zBjD6D


    Please let us know if you have any additional questions about the subscription or if there is anything else we can help clarify, Curious_workmanship. ^JW