Connectivity

Question

I open my Adobe DC and gives me message aout verification failure of my suscription. It shows connectivity problem however my internet connection works perfect. Now I can not use DC at all. Any suggestion?

kglad · Accepted Answer

start here, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

Nancy OShea · Answer

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below to confirm a) you have an active plan and b) your payment details are current.

https://account.adobe.com/plans

2. If you still need help, scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

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