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Participant
July 17, 2022
Question

Consulta por pago y tarjeta de credito vencida

  • July 17, 2022
  • 1 reply
  • 120 views

Cancele mi cuenta porque ya no la voy a seguir utilizando y me di cuenta que automaticamente tendre que pagar el resto del año porque el plan era mensual. Entiendo mi error y obviamente tendre que seguir pagando. Sin embargo, la tarjeta que actualmente figura para los pago esta vencida y tampoco me permite cambiarla porque de hacerlo estaria contratando nuevamente algo que ya no necesito.

 

Espero que alguien me pueda ayudar, muchas gracias de antemano

 

Saludos cordiales

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1 reply

John T Smith
Community Expert
Community Expert
July 17, 2022

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
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This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
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https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
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