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adrijez
Participant
March 31, 2020
Answered

contact adobe

  • March 31, 2020
  • 2 replies
  • 696 views

Hello, I was charged for a subscription while I was in the trial period and ended it. I would like to contact adobe but nobody answers me on the chat.

This topic has been closed for replies.
Correct answer Manan Joshi

For contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.

If you are still not able to get through to the chat, change your browser, device, network
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

2 replies

P
peterq5875344
Participant
January 20, 2022

Hi there

Did you make any progress with your subscription issue? I have the same problem and contacting customer support is proving impossible.

Grateful for any feedback.

Kind regards.

M
Community Expert
Manan JoshiCommunity ExpertCorrect answer
Community Expert
January 20, 2022

For contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.

If you are still not able to get through to the chat, change your browser, device, network
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    March 31, 2020

    We are volunteers and users, just like you. We cannot help with account and/or payment problems/questions — only Adobe Customer Service can do that.

     

    All we can do is to give you the correct information.

     

    Contact Adobe Customer Care: https://helpx.adobe.com/contact.html

     

    Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

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