Question

Contact required

Forum|Forum|5 months ago
January 4, 2026
2 replies
94 views

I need to contact a person rather than a bot with regards to 2 payments charged to my account for a free trial which was cancelled. Is anyone available on Sunday or do I have to wait until Monday?

General Feedback

gupta shivangi

Legend

Hi @salvatore_7186,

I reviewed your account details and noticed that the last transaction was in November 2025, and the one before that was in June 2025. I couldn’t find any transactions requested after November.

Have you noticed any charges since then?

Please let us know. We’re here to help.

^Shivangi

kglad

Community Expert

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
any subscriptions?

S

salvatore_7186Author

no payment problems. I have just found out that i am being charged by pdf file editor on the back of cancelling my free trial with adobe acrobat pro. I had no idea i even set up a subscription with them. i have contacted them now so will see what they say

kglad

Community Expert

does your account show a subscription?

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