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M
Madeline29460465sym2
Participant
April 18, 2023
Answered

Contact seems impossible

  • April 18, 2023
  • 3 replies
  • 936 views

Hello everyone,

sorry to bother with that, but I am currently stuck...

I wanted to unsubscribe and just discovered I had to pay for it. It seems that my student offer, which has been automatically renewed, commits me for a certain period.

 

  • I am looking for the contract, and can't find it. Would you know where I can have access to it ?
  • I would like to speak, or chat woth an agent but can't have access to any contact. And the "contact" button looks disabled. I live in France : would anyone know how to contact Adobe ?

 

Thanks in advance for any help 🙂

This topic has been closed for replies.
Correct answer Rashmi27002770wxve

Hi there,

 

Happy to help!

 

We are sharing a couple of help articles which will help you to understand how to

  • cancel a subscription
  • the cancellation terms of your subscription.

 

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

We would request you to contact our Customer Support team and you will get all the help you require in order to resolve the issue

Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

3 replies

L
luanaq44767063
Participant
August 31, 2024

Customer service sucks, it's the worst. Never again with this company. It is extreamly frustrating! 

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 31, 2024

@luanaq44767063 

 

what problem are you having?

L
luanaq44767063
Participant
September 2, 2024

Thank you! I closed and canceled a Monthly Ilustrator Plan, but Adobe continue charging a fee.  I tried to contact Adobe a lot, no answer to my email, no way to talk with someone by phone, it is very frustrating.  

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 18, 2023

in addition to chat, there are 2 other ways to contact adobe; phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

    M
    Madeline29460465sym2Author
    Participant
    April 18, 2023

    Thank you Rashmi and thank you kglad for your advices.

     

    I indeed spent quite a while looking for the right information... I tried on 3 different (and current) browsers and unfortunately never rechaed the chat window.

     

    But the phone number list made my day ! Thank you very much 🙂

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 18, 2023

    you're welcome. is your problem resolved?

      R
      Community Manager
      Rashmi27002770wxveCommunity ManagerCorrect answer
      Community Manager
      April 18, 2023

      Hi there,

       

      Happy to help!

       

      We are sharing a couple of help articles which will help you to understand how to

      • cancel a subscription
      • the cancellation terms of your subscription.

       

      https://helpx.adobe.com/manage-account/using/cancel-subscription.html

      https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

       

      We would request you to contact our Customer Support team and you will get all the help you require in order to resolve the issue

      Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat.

      https://helpx.adobe.com/contact.html?rghtup=autoOpen

       

      If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

       

      Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

       

      Hope the information was helpful to you. Please let me know if you have any further questions.

       

      Sincerely,

      Rashmi Swain

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