Contact with Adobe

Maroles, in addition to the helpful suggestions from Ged Traynor, Manan Joshi, Kglad, and Peru Bob, please see the section titled If a website or network doesn't work with Private Relay at https://support.apple.com/en-us/HT212614 for more information on how to manage Apple's Private Relay service.

See here, too:

https://helpx.adobe.com/manage-account/using/change-plan.html

to use chat per the previous posts, you must use a compliant (see below) browser.  and yes, you can use the phone.  in fact, there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community>

If you don't see that icon mentioned by @Ged_Traynor you can try the following to directly open the chat window.
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

@Marloes291886839cvv you can contact Adobe customer care via this link

Contact Customer Care (adobe.com)

Sign in with your Adobe account and make sure your browser has both cookies and pop-ups enabled, click on the chat bot icon and type agent.