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magicmagicmagic
Participant
June 30, 2023
Answered

Contacting Adobe before initiating chargeback

  • June 30, 2023
  • 1 reply
  • 321 views

Hi, 

On three occasion I have contacted Adobe customer service on the chat but was dropped off every time they said they were looking into my account. This is so rude. 

I have hearing issues (deaf) so unable to call the hotline. Is there an email address I can use? I wanted to resolve this with Billings before i file a chargeback on my card which is a lengthy process.

This topic has been closed for replies.
Correct answer kglad

i sympathize. but check for an open ticket where you explained the issue. if you can update it, you don't have to retype what's already been communicated.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 30, 2023

no email, but chat disconnects are common and typically due to network problems.

 

but when you start a chat with an agent, a ticket is opened that you can (and should) update.

 

https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html#:~:text=In%20the%20Support%20history%20page%2C%20under%20Support%20cases%2C,EXE%20files.%20Click%20Submit%20to%20update%20the%20case.

    M
    magicmagicmagicAuthor
    Participant
    June 30, 2023

    Ok thanks for letting me know of the disconnects, i was so frustrated especially typing out my issue

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    June 30, 2023

    i sympathize. but check for an open ticket where you explained the issue. if you can update it, you don't have to retype what's already been communicated.

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