Participant

Answered

Contacting Live Support

Forum|Forum|3 years ago
December 7, 2022
10 replies
1766 views

I need to actually speak with someone. It is hard for me to explain in writing what my issue is.

How can I contact customer service and reach a real person?

Thanks.

macOS

Correct answer Theresa J

https://helpx.adobe.com/contact.html

There is a live chat link in the lower right of this page. Start with that. They can set up a phone call if needed.

E

ECMNS

Participant

I have a HP widepage pro MFP477dw is not pring my document

John T Smith

Community Expert

Which Adobe program are you using?

choosygraphics

Participant

Dear Adobe Support Team,

I hope you are doing well.

I purchased an Adobe Firefly subscription about one month ago. Unfortunately, I have not used the subscription at all since purchasing it.

My subscription was renewed on August 2, 2026, but I do not wish to continue using this service. I kindly request that you cancel my subscription and stop any future recurring charges.

Since I have not used the service, I would also appreciate it if you could review my account and consider issuing a refund for the most recent renewal charge, if possible.

Please let me know if you need any additional information, such as my Adobe ID or transaction details.

Thank you for your time and assistance. I look forward to your response.

Kind regards,

Shahidullah
Adobe ID: <>

kglad

Community Expert

@choosygraphics

you must cancel your own subscription. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

I

Iain29077542ew8v

Participating Frequently

So how are you supposed to get live support?

A

AxelMatt

Community Expert

Do you have read @Theresa J and my answer? There you'll find all infos thast you need.

Here the steps again:

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

You can also use the Phone Support. The appropriate phone numbers you'll find here: https://helpx.adobe.com/contact/phone.html

The chat is normally quicker than a phone call.

Also - beware of answering anyone who sends you a private message or an email.

https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI

A

AxelMatt

Community Expert

In addition to what @Theresa J wrote: Typing "Agent" into the chat window to get a human and not the chat bot.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI

Theresa J

Correct answer

Community Expert

https://helpx.adobe.com/contact.html

There is a live chat link in the lower right of this page. Start with that. They can set up a phone call if needed.

I

Iain29077542ew8v

Participating Frequently

No there is not a live chat link in the lower righjt of this page. I have tried anf ailed to find any way to contact a human being at Adobe. I have an issue that is not covered by the plethora of non-human advice pages.

Rick Spaulding -

Legend

Try using a different browser. Chrome is a good place to start.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.