Participant

Answered

Contacting support to cancel

Forum|Forum|6 years ago
January 30, 2020
3 replies
528 views

I have searched everywhere to contact support. I tried to get a basic membership and now I'm being charged over $40 a month. When I try to "get a live person" I'm taken back to the home screen. I tried to just cancel but then it says I'm going to be charged a cancelation fee. I haven't used the account and I am extremely frustrated. Someone please help me get these charges to go away!

This topic has been closed for replies.

Correct answer Nancy OShea

Can you log-in to your Adobe account?

https://account.adobe.com/plans

Scroll down to Contact Adobe towards the bottom of your screen.

S

Ssugar1022Author

Participant

I can log into my account without an issue

RiriW

Participant

I have the same problem. The [contact us] button doesn't work. When I click it nothing happens. There is no phone number.
I don't have the 'cancel my subscription' option available because the account status is 'payment problem', so that option is removed, which is ridiculous.

I have tweeted to Adobe Care twice with screenshots, zero response.

There is literally no way to contact Adobe, which makes the email claim 'you can contact us 24/7' (with zero details or links giving direct contact) particularly irritating.

Nancy OShea

Community Expert

Why don't you fix your payment problem as requested? Until you take care of that, nobody can help you.

Nancy O'Shea— Product User & Community Expert

Nancy OShea

Correct answer

Community Expert

Can you log-in to your Adobe account?

https://account.adobe.com/plans

Scroll down to Contact Adobe towards the bottom of your screen.

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

S

Ssugar1022Author

Participant

The chat link does not work for me- I've tried it every day for a month on three different devices. I am able to get to the cancel your account link, but I am not going to pay a $65 cancelation fee for something I didn't sign up for and have tried to cancel from the beginning. I agreed to a $10 per month fee, not $40.

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