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Ssugar1022
Participant
January 30, 2020
Answered

Contacting support to cancel

  • January 30, 2020
  • 3 replies
  • 528 views

I have searched everywhere to contact support. I tried to get a basic membership and now I'm being charged over $40 a month. When I try to "get a live person" I'm taken back to the home screen. I tried to just cancel but then it says I'm going to be charged a cancelation fee. I haven't used the account and I am extremely frustrated. Someone please help me get these charges to go away!

    This topic has been closed for replies.
    Correct answer Nancy OShea

    Can you log-in to your Adobe account?

    https://account.adobe.com/plans

    Scroll down to Contact Adobe towards the bottom of your screen.

     

     

     

    3 replies

    S
    Ssugar1022Author
    Participant
    January 31, 2020

    I can log into my account without an issue

    RiriW
    RiriW
    Participant
    April 6, 2020

    I have the same problem. The [contact us] button doesn't work. When I click it nothing happens. There is no phone number. 
    I don't have the 'cancel my subscription' option available because the account status is 'payment problem', so that option is removed, which is ridiculous.

    I have tweeted to Adobe Care twice with screenshots, zero response.

    There is literally no way to contact Adobe, which makes the email claim 'you can contact us 24/7' (with zero details or links giving direct contact) particularly irritating.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    April 6, 2020

    Why don't you fix your payment problem as requested?  Until you take care of that, nobody can help you.

     

     

     

     

    Nancy O'Shea— Product User & Community Expert
    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    January 30, 2020

    Can you log-in to your Adobe account?

    https://account.adobe.com/plans

    Scroll down to Contact Adobe towards the bottom of your screen.

     

     

     

    Nancy O'Shea— Product User & Community Expert
      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      January 30, 2020

      To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
      -or Chat link https://helpx.adobe.com/contact/support.html

       

      Also - beware of answering anyone who sends you a private message
      https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

        S
        Ssugar1022Author
        Participant
        January 31, 2020

        The chat link does not work for me- I've tried it every day for a month on three different devices. I am able to get to the cancel your account link, but I am not going to pay a $65 cancelation fee for something I didn't sign up for and have tried to cancel from the beginning. I agreed to a $10 per month fee, not $40.

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