Continuam me cobrando depois de cancelar a assinatura

Forum|Forum|12 days ago
February 10, 2026
2 replies
23 views

No dia 2/10/25 fiz a assinatura de período de prova gratuita do Adobe Acrobat Pro, no e-mail se podia ler a seguinte informação “Si cancelas Adobe Acrobat Pro o Asistente de IA para Acrobat antes de que finalice la versión de prueba gratuita, no se te cobrará la cantidad de por el producto en cuestión. Cancela Adobe Acrobat Pro o Asistente de IA para Acrobat antes de oct. 24, 2025 y obtendrás un reembolso completo por el producto en cuestión y evitarás incurrir en cargos.”

No dia 12/10/25, realizei o cancelamento na página e recebi o e-mail (anexado a esta mensagem). Me continuaram cobrando 19,99 dólares em novembro, dezembro, janeiro e fevereiro! Na página não há maneira de me comunicar ou buscar o reembolso. Realizei novamente o cancelamento (e-mail anexado) e para isso me avisam que me cobraram quase 70 dólares mais! Como obtenho um reembolso desse valor cobrado mesmo depois do primeiro cancelamento? E como elimino os dados de meu cartão da conta para que não continuem me cobrando?

Aline_BeAuthor

Participant

This is interesting, how many cancel buttons I have to hunt so my cancelation can be validated? And why did I receive 2 cancel confirmation-emails if it was not considered at all?

Jeffrey_A_Wright

Community Manager

I am sorry, @Aline_Be I don’t have that information available.

Please do get in touch with us directly so we can address any account- or payment-related concerns you have. You can use the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to review and update your recent support cases.

Jeffrey_A_Wright

Community Manager

Thanks for posting about the problems managing your ongoing commitment to this public discussion forum, @Aline_Be .

I do see that you also contacted us directly, but you did not raise the concern about your subscription commitment, @Aline_Be . Please use the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to review your recent support cases.

You did start the self-cancel process listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html but never completed it. This is why your commitment is still active. Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you.

Please use a different device to reach us if you find yourself redirected to this public discussion forum, @Aline_Be .

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