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Numan
Participant
July 13, 2026
Question

Continuation of the plan after subscription cancellation

  • July 13, 2026
  • 2 replies
  • 17 views

Despite canceling my subscription within 14 days, I noticed charges were still being debited from my credit card after 5 months. Today I cancelled my subscription, and even though I paid for 5 months without using the service, I still had to pay the cancellation fee. This is completely unfair. Please refund me for the service I didn't use and the cancellation fee.

    2 replies

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager
    Community Manager
    July 13, 2026

    Thanks for posting, ​@Numan.

     

    I apologize for any confusion regarding your subscription commitments and for not providing more value with our services.

     

    Your Photoshop subscription is still active. As suggested by ​@kglad, you will need to complete the steps listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html to end your subscription. This includes a fee for ending the annual commitment early, as discussed at https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html.

     

    If you have any concerns about the charges being applied, ​@Numan, then please contact us directly at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a member of our team can review your usage and process any refund requests.

     

    Please update this public discussion thread if you have any additional questions, ​@Numan.

    N
    NumanAuthor
    Participant
    July 13, 2026

    Dear Jeff, you're writing that my subscription is currently active, but it's not in my account. I can send a screenshot showing it's inactive, but I don't know how to do it. I think there's a problem. I canceled my subscription within 14 days and hadn't checked my account since. I only noticed it 5 months later when I checked my credit card statement. Of course, the contract states that a penalty will be charged if the subscription is canceled. But my problem is that even though I canceled it within 14 days, my subscription is still active, and I'm being charged monthly fees, plus a penalty fee. You can check the system yourself; I didn't use the app during the period I was charged because I had canceled it.

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager
    Community Manager
    July 13, 2026

    I appreciate the update, ​@Numan, but if you have questions about the charges that are being applied, then you will need to contact us directly at https://helpx.adobe.com/contact.html?rghtup=autoOpen.

     

    I can see that your plan has not yet been canceled, so please contact us directly if you need help, @Numan.

     

    You may need to use a different device to reach us at https://helpx.adobe.com/contact.html?rghtup=autoOpen if you are unable to reach anyone or are redirected to this public discussion forum.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 13, 2026

    when committing to an annual subscription, you agreed to pay a penalty for early cancellation.

     

     

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