continued charges to my account and NO refunds!

On March 23 I was billed $119 ad $250.67. I called the company on March 24 to inquire why the extra $250 charge. I was told that I would receive help and the representative then CHANGED my subscription to yearly and charged me $1,848.19 AND another $188.04. Since March 24, I have called every day and chatted with the company. They have only refunded $616.06 and $249.30 to date which leaves $1,515.49 left. Today March 31, they charged me another $1,232.13! I have reported the company to the FTC and BBB. My next move is to file a civil complaint to obtain the rest of the unauthorized debits/charges to my business account. Because of this incompetence I have had to withhold payroll from my employees for the past 2 weeks! Every representative I talk to says the same thing - they understand and that the refund has been processed. Well it hasn’t and the company keeps charging. Worst experience EVER.