Contract

Question

My customer case number is REMOVED.  I am an Adobe user from Hong Kong and just took a renewal downgrade last mont.  Unfortunately, your firm still charging a new year subscribtion with higher contract price but same time charge my downgrade contract. The reason from your CS is that I have't cancelled my last contract!!!  I have already asked a refund but unacceptable!!!  Please contact me or let me know any CS hotline that I could have further help.  This is unethical!!
 
[personal information removed for your protection][This is a public forum, not Adobe support, please do not post personal information]

John T Smith · Accepted Answer

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Nancy OShea · Answer

You've posted to a dead product forum for a discontinued web authoring app called GoLive. Adobe staff do not monitor this user-to-user forum.

Sounds like you have a duplicate subscription. Please contact Adobe customer service to assist you. Fellow product users cannot help you with account and billing matters.

[Moved from GoLive to Account, Payment & Plans.]

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.