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J
Javier22616851m9ci
Participant
January 12, 2022
Answered

Corbro indebido por parte de Adobe.

  • January 12, 2022
  • 4 replies
  • 378 views

Me intenté descargar el Adobe hace unos meses, la versión de prueba, y no me funcionó la descargá, así que desistí y nunca he utilizado este producto. El día 8 de enero bajo mi sorpresa me dí cuenta que ya me habían cobrado tres meses (18,14€) y entré en la página para cancelarlo inmediatamente, y ahora me encuentro con un cargo adicional de más de 80€. No he utilizado el servicio ni una sola vez, ni siquiera en el periodo de prueba. Además resulta imposible saber cómo reclamar a la compañía.

    This topic has been closed for replies.
    Correct answer Manan Joshi

    You had to cancel the plan before, Adobe does not track the usage of the apps so for them their is no way to know whether you use the app or not. However the only way to sort this out is to contact support and let them know about your case, they will provide you with the best possible solution. To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Type AGENT to avoid bots and talk to a human.
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    4 replies

    M
    Maria Paula34053364gjxr
    Participant
    December 5, 2023

    Hola, como pudiste hacer el proceso para el reembolso del dinero o para que no te cobraran por la cancelacion, en este momento estoy pasando por la mimsa sitiacion que tu y no se con quien contactarme, Muchas gracias 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 5, 2023

    @Maria Paula34053364gjxr 

     

    there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    M
    Community Expert
    Manan JoshiCommunity ExpertCorrect answer
    Community Expert
    January 12, 2022

    You had to cancel the plan before, Adobe does not track the usage of the apps so for them their is no way to know whether you use the app or not. However the only way to sort this out is to contact support and let them know about your case, they will provide you with the best possible solution. To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Type AGENT to avoid bots and talk to a human.
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
    J
    Javier22616851m9ciAuthor
    Participant
    January 12, 2022

    Hi Manam,

    Thank you very much for your feedback and support. I managed to talk an agent and it seems that I will recover the charges.

    Thank you again,

    Javier

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