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harry_8458
Participant
June 13, 2025
Question

Could not cancel free trial in time

  • June 13, 2025
  • 1 reply
  • 190 views

I was trying out illustrator, photoshop with the 7 day free trial they both feature and did not want to continue with the subscription and pay the monthly fee, however i left my laptop at home when i was away on a work trip 3 days ago and just got back and am being charged. I have not used the software since my free trial and do not intend to. Is there any way i can cancel my subscription and get a refund?

Thank you

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 13, 2025

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
June 13, 2025

Hi @harry_8458,

 

Thank you for reaching out. Upon reviewing your account, we can confirm that you have an active individual plan for Illustrator and Photoshop associated with the Adobe ID used to post this query. Our backend check indicates a billing issue on the account.

To resolve this, please follow the steps outlined in the following document:
https://adobe.ly/4e0Flql

Additionally, we note that your current plan is an "Annual, paid monthly" subscription. Once the billing issue is resolved, you can proceed to cancel the plan if needed by following the instructions in this document:
https://adobe.ly/3SMA9MZ.

Please note the refund and cancellation policy:

  • If you cancel within 14 days of the initial purchase, you will receive a full refund and no cancellation fee will apply.

  • After 14 days, an early termination fee of 50% of the remaining contract balance will apply. For more details, please refer to:
    https://adobe.ly/3HBWv19

We hope this information is helpful. If you need further assistance, please do not hesitate to let us know.

Regards,
^AN

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