Participant

Question

Could you cancel my plan for free? I'll pay for next year.

Forum|Forum|6 years ago
October 2, 2019
4 replies
668 views

I don't use my plan this year. (adobe program)

Could u cancel my program for free?

I'll use your program next year..

This topic has been closed for replies.

S

Salasiah28360598f359

Participant

Cancel payment me

Pd 5fen2023

[MY][T&C]_CNY_Biggest_Spender_2023.pdf

kglad

Community Expert

make your case to adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

chanders59074988

Community Manager

Hi there,

Here are the cancelation terms- https://www.adobe.com/legal/subscription-terms.html

If your subscription fits in the free cancellation terms, we'd be happy to do it for you. I've sent you a direct message, please check.

Thanks,

Chandni

Nancy OShea

Community Expert

This is a public user-to-user forum. You're not talking to Adobe. We can't cancel anything for you but you can. I don't know which Adobe product or service this concerns but see the related links below.

How to cancel your trial or subscription

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Adobe Subscription and Cancellation Terms

https://www.adobe.com/legal/subscription-terms.html

Cancel Adobe Stock

https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

This is a public forum, not the link to Adobe support
-other users here can't help with that specific problem
-please click the link below to contact Adobe staff to help
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

How to cancel your trial or subscription

Sign up

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