"Could you please cancel my subscription?"

Uzman, I can confirm you completed the cancellation process successfully. Any refunds issued will take up to 14 days. Please see https://adobe.ly/4pxyrh3 for more information. I am sorry you did not find more value in our services. ^JW

you have to cancel your subscription. we can't.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html