Hi I have purchased adobe premiere pro a while ago and of course that cost around $33 after tax but why am I being charged another 30 dollars for adobe Pr Creative Cloud, is it another charge just to have adobe creative cloud? It does not pop up in my payments for my account but pops up in my bill?

Turnip Head

Participating Frequently

Question

Creative Cloud

Forum|Forum|6 years ago
December 1, 2019
2 replies
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Hi I have purchased adobe premiere pro a while ago and of course that cost around $33 after tax but why am I being charged another 30 dollars for adobe Pr Creative Cloud, is it another charge just to have adobe creative cloud? It does not pop up in my payments for my account but pops up in my bill?

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Nancy OShea

Community Expert

Premier Pro costs $33 per month. It is not a one time charge unless you prepaid annually. You are charged every month until you cancel.

Log-in to your Adobe account below to ensure your order is what you think it is.

https://account.adobe.com/plans

If you still need help, scroll down to the Contact Adobe button.

At the chat box, type Billing Agent followed by Enter key.

Nancy O'Shea— Product User & Community Expert

LinSims

Community Expert

This is a public forum, not the link to Adobe support. Users here can't help with account or billing issues.

Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

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