Participant

Question

creative cloud

Forum|Forum|2 years ago
September 1, 2023
4 replies
453 views

hello i bout adobe creative cloud im in turkey and it sais 100+ apps but only two are workig it keeps saying not available in your country and i payed i cant ay again what should i do

Error or problem

This topic has been closed for replies.

Peru Bob

Community Expert

Where did you buy it from?

gupta shivangi

Legend

Hi @Bashar32030268s1ge,

We appreciate you contacting us. We're here to help. As @kglad mentioned, could you confirm which apps are working fine and what error do you get while using other apps?

Does it show the apps under trial mode?

Do the apps crash when you try to launch the app?

Let us know. We're here to help.

Regards,

Shivangi

B

Bashar32030268s1geAuthor

Participant

Yes some of the apps crash and some dont work it just says that its not
working in your country

kglad

Community Expert

there's no 100+ apps.

what exactly is saying it's not available in your country?

B

Bashar32030268s1geAuthor

Participant

Adobe premiere pro and AI these two i need most i haven’t checked
everything but adobe lightroom classic sometimes works and sometimes
crashes

kglad

Community Expert

@Bashar32030268s1ge

first, check that your computer meets specs, https://helpx.adobe.com/creative-cloud/system-requirements.html

then, if it does, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

Ann Bens

Community Expert

Moved to account .... forum.

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