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Participant
June 20, 2020
Answered

Creative Cloud All Apps Subscription

  • June 20, 2020
  • 1 reply
  • 649 views

I paid for Creative Cloud All Apps annual subscription during offer period in November 2019 & there is no order history or billing information showing in my Adobe account as of now June 2020 yet I am still receiving Adobe receipt transaction emails for this missing subscription,only the free trial & upgrade options are showing in my Adobe account can Adobe please reinstate my paid Subcription to my account ASAP?

    This topic has been closed for replies.
    Correct answer John T Smith

    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    June 20, 2020

    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

    Participant
    June 20, 2020
    Thankyou

    Sent from my iPad