Creative Cloud All Apps Subscription mysteriously deleted

Forum|Forum|5 years ago
January 7, 2021
3 replies
261 views

My entire Adobe Creative Cloud All Apps subscription has been deleted sometime over Christmas New Year period. I've had this since Oct 2013. I can log in and see billing history every month back to 2013, but somehow Adobe can't see that, and are trying to tell me I don't have that service. Major problem trying to get that reinstated. Still trying after 2.5 hours on the customer support chat, and feel like I've got almost nowhere. Very frustrating and stressful experience. Shame on you Adobe, treating a long-paying loyal customer in this fashion, and causing massive stress.

Account management

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luisaf84026024

Participant

Hey @flipdesign

The support told me that they have intern systemissues and they are on it to fix it.

L

luisaf84026024

Participant

I have the exact same problem. I wanted to download the new January 2021 invoice, but for some reason all invoices since 2016 disappeared. I can use the Adobe Applications normally with no pop up windows that I have no licence. But in my Account there is no active Abo.

M