Creative Cloud All Programs Membership

Forum|Forum|1 year ago
September 17, 2024
1 reply
204 views

I have the Creative Cloud All Apps membership which I started over a year ago, and now when I want to cancel the plan, it's telling me that I have to pay an early termination fee despite it being over a year now, why is this?

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Kanikas

Legend

Hi, we hear you. The subscription that you have is a yearly contract and if you cancel the subscription before the contract ends, you are charged an early termination fee.

In that case, we would suggest you to cancel your subscription in the last month of your contract. if not, kindly get in touch with support for the same. You may use this link to contact support: https://adobe.ly/4e5QbKO

Hope this helps!
^KS

M

Michael3626423370zdAuthor

Participant

Thanks for the response!

If I started this plan on July 25 2023 does that mean that I'm in for another year, hence why I'm being told that there would be an early termination fee but for the second year?

Kanikas

Legend

Yes, that's correct.

^KS

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