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Csenge32477886iu4r
Participant
January 3, 2024
Question

Creative Cloud and Adobe Stock Cancelation

  • January 3, 2024
  • 1 reply
  • 234 views

I started an online graphic designer course in September and it just ended so I'd like to cancel my subscription. However, Adobe wants to charge an insane amount of money... I'm seeing it now that my plan is yearly which is paid monthly. I want to just ask why do I even have Adobe Stock? I've never even wanted it, it seems like Adobe just randomly added it into my package because I can't remember having seen that when I checked out for the Creative Cloud Subscription... Is there anything I can do at this point?...

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 3, 2024

    contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    C
    Csenge32477886iu4rAuthor
    Participant
    January 3, 2024

    Thanks for the suggestion but what could they possibly say? I agreed to the "contract" when I started my subscription... I just don't like how this cancellation fee bs is something I hear from the first time now that I've HAD to LOOK for I find out about it... Can I call my bank and ask them to possibly restrict Adobe from charging money..? 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 3, 2024

    it was in the subscription terms.  nothing here can be done.

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